Returns

 

RETURN POLICY
Please return your unworn purchase within 14 days for a refund. Any costs for returning your purchase are for your own account. Package must be neatly packed, shoebox intact and must NOT be used as packaging to send back. Use the shipping package or your own packaging.

 

- Always send a copy of Packing slip and/or Invoice with your shipment.
- If you decide to return your purchase, you are responsible for all costs of shipping.
- Shipping costs are not reimbursed.
- Lost return shipments are not the responsibility of Olukaishop.nl or OluKai Benelux
- Item (s) must be returned in the original brand box (packaging).
- Olukaishop.nl offers no exchanges, instead we ask you to place a new order.

RETURN ADRESS

OluKai Benelux

Postal address (No possibility to visit)
Klopperman 4A
2292 JD Wateringen
The Netherlands

 


REIMBURSEMENT PROCESS AND TIMEFRAME

 

- Refunds are processed with the original payment method Multisafepay.
- The warehouse will inspect and assess your return shipment.
- Olukaishop.nl reserves the right to refuse return and refund.
- As soon as your return has been processed, you will receive an e-mail with the return confirmation.
- Refund is usually done directly depending on your bank this can take 3 to 5 working days.

 

EXCHANGES

 

We are not able to offer exchanges of orders during the return shipment or the order process. If you want the same product in a different size or color, we advise you to place a new order. We can not guarantee that stock will be available when you place a new order. Note that you have 14 days to return an item.