Shipping

When your order ships, you will receive a confirmation with the tracking information letting you know it’s on the way. We do not ship to P.O. boxes.

All orders placed will be shipped form our warehouse located in The Netherlands.
Our warehouse will process your order within 1-2 business days. After your order has shipped you will receive a e-mail with your track and trace information. 

FREE SHIPPING
Belgium, Netherlands, Luxembourg and Germany with our carrier PostNL. 

UK customers please visit olukai.co.uk

We use PostNL as our preferred carrier, this could mean that in some countries your package will be delivered by a local partner. 

We are able to ship to the following EU countries:
(Note: delivery time may vary, always consult your track & trace information. If you have still received the package after 7 days, please contact our customer service)

Post NL | SHIPPING COSTS - €10
FREE SHIPPING ON ORDERS OVER €150.00

Spain (Exception Canary Islands)
Italy
Austria
France
Portugal

Post NL | SHIPPING COSTS - €15
FREE SHIPPING ON ORDERS OVER €150.00

Poland
Czech Republic
Slovakia
Estonia
Sweden
Hungary
Denmark

Post NL | SHIPPING COSTS - €17.50
FREE SHIPPING ON ORDERS OVER €175.00

Ireland
Croatia

Post NL | SHIPPING COSTS - €20.00
FREE SHIPPING ON ORDERS OVER €175.00

Lithuania
Latvia
Finland

Post NL | SHIPPING COSTS - €25.00
FREE SHIPPING ON ORDERS OVER €200.00

Slovenia
Greece
Romania

EXCEPTIONS
We are unable to fulfil orders from the United Kingdom, Switzerland & Norway at this time.

Changes and Cancelations

Once an order is placed, it is immediately sent to processing. Please double check your shipping address before placing your order. OluKai.eu is not responsible for replacing packages shipped to incorrect addresses provided by the customer. If you believe you made an error, please contact customer service to quickly resolve the issue. We are not able to change orders once our warehouse has processed your order.

Refund & Return Policy

We offer a 30 day return time of purchase for items purchased at olukai.eu. Items must be in new, unused condition with the original packaging and tags. We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement. Within 3-5 business days of arrival, we will process your return and send you an email confirmation. Please allow 2-3 additional business days for your credit refund.  Shipping charges are not refundable. 

Any costs for returning your purchase are for your own account. Package must be neatly packed, shoebox intact and must NOT be used as packaging to send back. Use the shipping package or your own packaging.
We offer low return rates through our return portal.

Fast & Easy Return?

We offer fast and easy return options with our return portal. Just simply enter the e-mail address and order number of your purchase and select the items you would like to return. Selecte you preferred carrier and shipping options available.

Create your return here

Exchange

We are not able to offer exchanges of orders during the return shipment or the order process. If you want the same product in a different size or color, we advise you to place a new order. We can not guarantee that stock will be available when you place a new order. Note that you have 30 days to return an item.

RETURN ADDRESS
OluKai.eu
Postal address (No possibility to visit)
Klopperman 4A
2292 JD Wateringen
The Netherlands

U.S. Shipping

We are not able to ship to the US, OluKai.eu services countries that are part of the European Union. Please see country list above.